Solution Support
Customer support is the most important aspect of any technology solution. Intelligent IP Communications prides itself on providing what is without question the best and most proactive support of any carrier in Australia. With teams of certified engineers in all states, we have the ability to assist and resolve issues no matter where your office is located.
Contact us:
1300 859 871
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All solutions provided by Intelligent IP Communications (IIPC) are backed by an industry leading service level agreement. This agreement guarantees every aspect of the service including overall performance, latency, availability, throughput, response times and support requests.
Service & Support
All IIPC customers have access to our direct support desk where you will speak with a skilled engineer. All solutions are backed by Service Level Guarantee (SLG) with optional 24x7 emergency support, with a 10-minute call back response from a network engineer.
All IIPC customers are provided with a dedicated account manager with full knowledge of your account. Your account manager can be contacted via direct in-dial, mobile or E-mail and will be your first point of contact for all issues.
Optional 24x7 Monitoring & Support
IIPC actively monitors all circuits connected to the network. Our monitoring system automatically alerts both the customer and a duty engineer should a circuit or equipment fault occur to allow them to investigate and rectify the fault.