Overview

Intelligent IP Communications (IIPC) have developed a fully integrated corporate grade Unified Communications solution.  This has been designed for all types of organisations, large and small, with single or multiple branch office locations.

IIPC’s solution is unique in the way it provides both a centralised and distributed network model.  A key feature of our solution is the use of Cisco’s ISR (Integrated Services Router) and our own Soft PBX Controller which is installed at each office location.

These components allow each site to integrate with our network core to deliver seamless features and functionally across your branch office network. At the same time each office location also has full failover survivability and can operate independently of our network core.

Our complete communications solution transforms the way organisations currently communicate with their staff and customers. The feature set that our system delivers, will enhance your professional image, significantly increase productivity through seamless communications and reduces overall costs through our low cost telephone call rates and integrated infrastructure.

Features/Benefits

The real benefits of an IP Telephony solution are the feature rich functionality that it can provide. This functionally dwarfs the feature set currently available with most traditional PBX systems.  Intelligent IP’s Integrated Unified Communications solution will revolutionise the way your business communicates, significantly increase productivity through improved communication and give your business a competitive edge that your customers will notice.

IIPC's Integrated IP Telephony Solution has a number of significant features and functionality designed to reduce your telecommunications expenditure.  IIPC's fully integrated Unified Communications network provides the following features & benefits seamlessly across your entire network.

Our Unified Communications phone system will provide the following features as standard:

Portal Management

Intelligent IP Communications have designed its Unified Communications solution to enable our customers to have full control & managment over every aspect of the solution. This includes:

• Adds, moves & changes for users;
• Number allocation;
• Adds, moves & changes to group features;
• Adds, moves & changes to queue features;
• GSM gateway & fleet management;
• Phone number reservation;
• Administer user access & permissions;
• Global changes to diversions and all settings for all users or lines;
• View call tracker reporting for the organisation; and
• View global phone directories & set speed dials.

This functionality is delivered through two web portal versions as detailed below.

Individual Management portal

The individual user portal allows the user to have full control over their direct in dial number.  This is accessed through a secure web page using a username and password. Each user has the following features through the personal portal:

• Correct Name;
• Change voice mail email address;
• Log in / out of a telephone handset;
• Forward calls;
• View / track calls made; and
• View company extension directory.

Administrator Management portal

The Administrator Management portal allows a designated administrator(s) to have full control over the entire company wide telephone system. This is accessed through a secure web page using a username and password. The administrator portal has a number of features and functionality, some of which are listed here.

Branch Level Management

• View Branches
• View logged in Users
• View handset Inventory
• View logged in handsets
• View / track calls made

User Level Management

• View current user status
• Edits current user
• Edit name
• Edit direct ext
• Edit phone log In / out
• Edit voice mail e-mail address
• Edit call forward settings
• Edit group membership
• Create new user
• Create new departments
• Allocate departments
• Create new administration users